We have been made aware of difficulties some agents have had uploading photos to Agent Insight when using an iPhone or iPad with the new iOS 8 operating system installed. This includes all new iPhone 6 devices as well as anyone who recently upgraded an older phone.

Solution: The problem is causes by a bug in the version of Safari that comes with iOS 8. The solution to this problem is to update to the latest version of iOS 8 recently released by Apple. Instructions for performing this update can be found on the Apple Support site.